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Illinois Department of Human Services
Michelle R.B. Saddler, Secretary
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CCMS Training Roadmaps

  • BCCD (PIQA) Program Integrity & Quality Assurance CCMS Training Roadmap – This training curriculum is designed for the Bureau of Child Care & Development Program Integrity & Quality Assurance (PIQA) team.
  • BCCD Customer Service CCMS Training Roadmap
  • BCCD Expert CCMS Training Roadmap – This training curriculum is designed for CCMS experts. A CCMS expert can have any role in CCMS. It is a person chosen by their organization to be trained on all aspects of CCMS, not just on their assigned role.
  • BCCD Inquiry-Only CCMS Training Roadmap – This training curriculum is designed for the CCMS users who have read-only access into CCMS.
  • BCCD Manager CCMS Training Roadmap – This training curriculum is designed for CCMS Supervisors.
  • BCCD Reports-Only CCMS Training Roadmap – This training curriculum is designed for CCMS users who only have access to create and manage CCMS reports.
  • BCCD Scanning-Only CCMS Training Roadmap – This training curriculum is designed for CCMS users who will only access CCMS to scan or validate documents.
  • BCCD Super User CCMS Training Roadmap – This training curriculum is designed for CCMS super users.This course is by invitation only and is targeted at users in the Bureau of Child Care and Development.
  • Caseworker CCMS Training Roadmap – This training curriculum is designed for CCMS caseworkers. In different CRR&R/Sites, this role may also be called CCAP Worker, CCTS Worker, CCAP Specialist, or Eligibility Worker.

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