Filing Complaints About DD Services

Helping Families. Supporting Communities. Empowering Individuals.

Emergency Call NumbersPeople receiving services from Division of Developmental Disabilities, guardians, family members, or other representatives, may file complaints about their services using one or more of the options described below.


Medicaid Waiver Services

Services through programs such as CILA, HBS, Child Group Home, day programs.

  1. File a Report of Abuse, Neglect or Exploitation

    • For children under the age of 18 or for anyone residing in a Child Group Home or Child Care Institution, call the Department of Children and Family Services at 1 (800) 252-2873 or TTY:  1 (800) 358-5117.
    • For adults age 18 and over, call the Department of Human Services, Office of Inspector General at 1 (800) 368-1463.
  2. Contact your Individual Service and Support Advocacy (ISSA) Agency

    If you do not have the ISSA contact information available, you can find the agency closest to you by using the DHS Office Locator.  Under "Type," select "Developmental Disabilities." Under "County," select your county.

  3. Contact the Division 

    • Call: 1 (888) 337-5267 and ask to speak to a representative in the Division of Developmental Disabilities. 
    • You may also call directly to our Division:  Troy Markert at 1 (217) 785-6171, or email Troy.Markert@illinois.gov.

Intermediate Care Facility for Persons with Developmental Disabilities (ICF/DD)

  1. File a Report of Abuse, Neglect or Exploitation

    Call the Department of Public Health:1 (800) 252-4343.

  2. Contact the Division Directly

    • Call: 1 (888) 337-5267 and ask to speak to a representative in the Division of Developmental Disabilities.
    • You may also call directly to our Division:  Troy Markert at 1 (217) 785-6171, or email Troy.Markert@illinois.gov.

    State-Operated Developmental Centers (SODCs)

    1. File a Report of Abuse, Neglect or Exploitation

      • Call the Department of Public Health:1 (800) 252-4343.
      • Call the Department of Human Services, Office of Inspector General:1 (800) 368-1463.
    2. Contact the Division Directly 

      • Call: 1 (888) 337-5267 and ask to speak to a representative in the Division of Developmental Disabilities.
      • You may also call directly to our Division:  Troy Markert at 1 (217) 785-6171, or email Troy.Markert@illinois.gov.