State of Illinois
Department of Human Services
GUIDE TO DHS SERVICES
A TANF Funded Information & Referral Service
The Department of Human Services (DHS) provides many services to help people in Illinois have better lives, including information and referrals to services provided by other agencies and community partners. Listed below are services available to meet your individual and family needs.
- Medical Benefits
- SNAP Benefits
- Cash Assistance
- Employment and Training Services
- Alcohol and Substance Abuse Services
- Domestic Violence Services
- Mental Health Services
- Services for Pregnant Women
- Child Care Services
- Women, Infants and Children (WIC)
- Services for Teen Parents
- Child Support
- Services for People with Disabilities
- Group Care - Nursing Homes
- Services for Senior Citizens
- Earned Income Tax Credit (EITC)
- Crisis Nursery
- Food Pantries
- Healthy Families Illinois
- Homeless Services
How Can I Apply for Services?
You can apply for services by going to your local Family Community Resource Center (FCRC), or you can call the office and ask them to mail you an application. In some cases, you can apply for services over the phone or online.
Visit our web site at:
or call the automated Helpline to get Information and Referral Services or to find out the address and phone number of your local FCRC:
You may speak to a representative between:
8:00 a.m. - 5:30 p.m.
Monday - Friday (except state holidays)
For answers to your questions, you may also write:
Illinois Department of Human Services
Bureau of Customer Support and Services
100 South Grand Avenue East
Springfield, Illinois 62762
In accordance with Federal Law and U.S. Department of Agriculture (USDA) and U.S. Department of Health and Human Services (HHS) policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, or disability, religion or political belief. To file a complaint of discrimination, contact the Department of Human Services (DHS), USDA, or HHS. Write DHS at, Department of Human Services, EEO office, 401 South Clinton St, 7th Floor, Chicago, Illinois, 60607. Write USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W. Washington, D.C. 20250-9410, or call
800-795-3272 (Voice) or 202-720-6382 (TTY). Write HHS, Director, Office for Civil Rights, Room 506-F, 200 Independence Avenue, S.W. Washington, D.C. 20201 or call 202-619-0403 (Voice) or 202-619-3257 (TTY). USDA, and HHS are equal opportunity providers and employers.
Programs, activities and employment opportunities in the Illinois Department of Human Services are open and accessible to any individual or group without regard to age,sex,race, disability, sexual orientation, ethnic origin or religion. The department is an equal opportunity employer and practices affirmative action and reasonable accommodation programs.
DHS 4474 (R-12-09) Guide To Services
Printed by the authority of the state of Illinois
with funds from the TANF Program.
300,000 copies P.O. #10-0880