WAG 19-07-04-a

new manual textLegacy System Process

For the annual face-to-face REDE, the unit completes the REDE application, but brings it to the Family Community Resource Center for the interview. See PM 19-03-03 for the face-to-face REDE process for SNAP and PM 19-02-01 for TANF.

revised manual textIES Phase 2 Process

For the annual face-to-face REDE, the unit may complete the REDE application by:

  • using the electronic version online in ABE Management My Case (MMC) Renew My Benefits, or
  • calling the ABE Customer Call Center toll-free hotline. Cash benefit renewals cannot be done by phone, or
  • mailing to the Post Office box on the notice
  • bringing in person to the Family Community Resource Center.

A face-to-face interview is required. See PM 19-03-03 for the face-to-face REDE process for SNAP and PM 19-02-01-d for TANF.