Contact the Bureau of Policy Development (BPD) with all questions about policy and procedures relating to the Policy Manual (PM) and Workers' Action Guide (WAG).

If your question relates to a specific case, complete a Form 2150 and send it by fax, mail or email.

Phone (217) 782-1239
Fax (217) 557-5850
Mail Bureau of Policy Development
100 South Grand Avenue East
Springfield, IL 62762

A response will be sent within 8 workdays from the date the BPD receives the question.

BPD forwards questions about Medical eligibility to Healthcare and Family Services' (HFS) Bureau of Medical Eligibility Policy (BMEP) for their response. HFS BMEP answers these questions and sends the response.