a situation is questionable.
NOTE: If one of these situations occurs, provide the client Form 1721 requesting the needed verifications. Give the client 10 days to provide the verifications.
Help the client if more information/verifications are needed. Use 3rd-party contacts when necessary for information needed to determine eligibility.
Complete Consent to Release of Information (Form 34), if information is unavailable without consent from the client. Have it signed by the caretaker relative for each 3rd-party contact to be made. Public records do not require written consent of the caretaker relative.
If the client fails to provide the necessary information, take the following action: