When it is first learned that a Link card was used to get or use TANF cash at a prohibited location, remind the customer of the policy, and warn them that if it happens again, the adults in the case will lose cash for a month. Document the warning in the case record.
If it is learned that TANF cash has been accessed at a prohibited location after being warned about the practice, send Notice of Change (Form 157), with response due in 10 calendar days. Compute the cash benefit amount without the adult(s). Enter the reason for the action as "Your Illinois Link card has been used to get, or use TANF at a liquor store, casino or gaming place, or a place where performers undress for adult entertainment." Use manual reference PM 03-14-00.
If the customer responds to Form 157, and is able to show good cause for accessing benefits at a prohibited location, or can disprove the finding, do not take negative action. A customer may have good cause for withdrawing cash from a prohibited location if there is no other working ATM within a reasonable distance from their home.
Use regular appeal policy if the customer appeals the reduction in benefit.
If the customer does not respond to Form 157 within 10 days, cannot disprove the finding, or does not have good cause for accessing cash at a prohibited location, take action to remove the adult(s) from the cash assistance unit for one month by coding Item 78 with "3". If the ineligible adult(s) is/are the only person(s) in the cash unit, the case will be placed in zero grant reason 3. No additional notice is required.
If otherwise eligible, add the adult back to the cash assistance unit after one month by coding Item 78 as "-".