Filing Complaints About Services

People receiving services from Division of Developmental Disabilities, as well as their guardians, family members, or other representatives, may file complaints about their services using one or more of the options described below.

Medicaid Waiver Services

Services through programs such as CILA, HBS, Child Group Home, day programs, chose one or more of the following options

  1. Contact your Individual Service and Support Advocacy (ISSA) Agency

    If you do not have the ISSA contact information available, you can find the agency closest to you by using the DHS Office Locator. Under "Type," select "Developmental Disabilities." Under "County," select your county.

  2. Contact the Division at 1 (888) 337-5267 and ask to speak to a representative in the Division of Developmental Disabilities.
  3. If you have specific issues, questions or complaints about services, you may also call directly to our Division at 1 (217) 785-6171.
  4. File a Report of Abuse or Neglect
    • For children under the age of 18 or for anyone residing in a Child Group Home or Child Care Institution, call the Department of Children and Family Services at 1 (800) 25-ABUSE.
    • For adults age 18 and over, call the Department of Human Services, Office of Inspector General at 1 (800) 368-1463.

Intermediate Care Facility for Persons with Developmental Disabilities (ICF/DD)

  1. Contact the Division directly:  Call 1 (888) 337-5267 and ask to speak to a representative in the Division of Developmental Disabilities.
  2. File a Report of Abuse or Neglect with the Department of Public Health by calling:  1 (800) 252-4343.

State-Operated Developmental Centers (SODCs)

  1. Contact the Division directly:  Call 1 (888) 337-5267 and ask to speak to a representative in the Division of Developmental Disabilities.
  2. File a Report of Abuse or Neglect with Department of Public Health by calling 1 (800) 252-4343.
  3. File a report of abuse or neglect with the Department of Human Services, Office of Inspector General by calling 1 (800) 368-1463.

If you contact the ISSA or Division, you may expect an initial response within two business days. In cases of reports of abuse or neglect, the initial contact with be within 24 hours.