Below are links to the electronic process for requesting Recipient Identification Numbers (RINs). This electronic process eliminates the current paper process for requesting a RIN. A simple registration as a user is required prior to requesting RINs electronically.
NOTE: If you are requesting a personal RIN for Child Support, please contact HFS Child Support Unit at 1-800-447-4278.
Forms & Manuals
Request a Recipient Identification Numbers
e-RIN Password Assistance Procedures
Send an email message to the CMS Help Desk technicians at CMS.HelpDesk@illinois.gov requesting that your password be reset. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Someone from the CMS Help Desk will then contact you and assist with the password reset.
e-RIN Help Desk
You can NOW reach DHS E-Rin Help Desk faster and easier via email at DHS.Webbits@illinois.gov and request a change in a DHS Social Services case e.g., change customer's last name, first name, DOB, SSN, address, or multiple RIN issue. Or if you prefer, you can still reach us by dialing 1-800-385-0872 or leave a message. Just include your FEIN number.