Accessibility & Customer Support

Helping Families. Supporting Communities. Empowering Individuals.

Notice

In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, State agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the State provide reasonable accommodations upon request by individuals participating in all steps of the employment process. This includes the initial testing phases of the candidate selection process for state positions as well as the subsequent employment interview process. Any and all accommodation requests by applicants throughout the State employment process should be appropriately reviewed and considered by the ADA Coordinator and human resources staff in state hiring agencies. If you need such an accommodation, please contact:

Martha Younger-White, Bureau Chief, Bureau of Accessibility and Job Accommodation
Voice: 312/793-0034
TTY: 888/614-2385
FAX: 312/793-2406

Our Mission

  • Provide timely, accurate information and assistance to support actualization of a goal of self-sufficiency and independence for DHS clients, consumers, and customers

Our Values

  • Inclusion and Quality Customer Service

Chicago Office

401 South Clinton, Third Floor
Chicago IL, 60607
Phone: (312) 793-1573
TTY: (888) 614-2384
Fax: (312) 793-3917

Springfield Office

100 South Grand Ave East, Second Floor
Springfield IL, 62762
Phone: (217) 557-1606
TTY: (888) 614-2384
Fax: (217) 557-2135

OACS is comprised of two bureaus:

  • Bureau of Accessibility & Job Accommodation
    Bureau of Accessibility and Job Accommodation (BAJA) is is responsible for ensuring accessibility to DHS services and programs by people with disabilities in accordance with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. In addition, BAJA is the program designated by the DHS Secretary to carry out the Department's legal obligations under Title I of the Americans with Disabilities Act of 1990, Illinois Human Rights Act and Section 504 of the Rehabilitation Act regarding Reasonable Accommodation.
  • Bureau of Customer Support & Services
    Bureau of Customer Support & Services (BCSS) provides critical case intervention when client benefits or services are interrupted. We also identify and pursue solutions to systemic barriers which cause such benefit or service interruptions and provide a resource for individual clients, providers and the community at large.