Accessibility & Customer Support

Our Mission

  • Provide timely, accurate information and assistance to support actualization of a goal of self-sufficiency and independence for DHS clients, consumers, and customers

Our Values

  • Inclusion and Quality Customer Service

Chicago Office

401 South Clinton, Third Floor
Chicago IL, 60607
Phone: (312) 793-1573
TTY: (888) 614-2384
Fax: (312) 793-3917

Springfield Office

100 South Grand Ave East, Second Floor
Springfield IL, 62762
Phone: (217) 557-1606
TTY: (888) 614-2384
Fax: (217) 557-2135

OACS is comprised of two bureaus:

  • Bureau of Accessibility & Job Accommodation
    Bureau of Accessibility and Job Accommodation (BAJA) is is responsible for ensuring accessibility to DHS services and programs by people with disabilities in accordance with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. In addition, BAJA is the program designated by the DHS Secretary to carry out the Department's legal obligations under Title I of the Americans with Disabilities Act of 1990, Illinois Human Rights Act and Section 504 of the Rehabilitation Act regarding Reasonable Accommodation.
  • Bureau of Customer Support & Services
    Bureau of Customer Support & Services (BCSS) provides critical case intervention when client benefits or services are interrupted. We also identify and pursue solutions to systemic barriers which cause such benefit or service interruptions and provide a resource for individual clients, providers and the community at large.