Customer Service

Need Answers?

• Customer Frequently Asked Questions
• Provider Frequently Asked Questions

Still need help? Email DHS Customer Assistance or use the Contact DHS page for contact information.

ADA Compliant

• Individuals who believe they may have been denied benefits, excluded from participation in services/programs or subject to discrimination on the basis of disability may file a complaint using the following form:
  • IL444-4715 - Americans with Disabilities Act/Section 504 Grievance Request (pdf)
  • IL444-4715 S - Americans with Disabilities Act/Section 504 Grievance Request (pdf)
• You may refer to: DHS Administrative Rules, Americans with Disabilities Act/Section 504 Grievance Procedure, Title 4, Chapter IX, Part 300 (http://www.ilga.gov/commission/jcar/admincode/004/00400300sections.html)

More Information & Resources

• Reporting Abuse & Neglect - a list of contact numbers to various help lines.