Contact Us

contact us the safe and secure way to access your payments.

Cardholders who have any questions about their IDHS Provider payments:

  • Personal Assistants should contact your local DHS office.
  • Child Care providers should contact your local Child Care Resource and Referral Agency
  • For all questions related to the Illinois Debit MasterCard, cardholders should call the Customer Service toll free number at 1-866-338-2944.

Customer Service is available 24 hours a day, 7 days a week, to:

  • Check your balance
  • Select or change your Personal Identification Number (PIN)
  • Review transaction history
  • Ask questions about the card use
  • Dispute a transaction posted to your card account
  • Report lost or stolen card
  • Change your phone number for deposit notification