Cardholders who have any questions about their IDHS Provider payments:
- Personal Assistants should contact your local DHS office.
- Child Care providers should contact your local Child Care Resource and Referral Agency
- For all questions related to the Illinois Debit MasterCard, cardholders should call the Customer Service toll free number at 1-866-338-2944.
Customer Service is available 24 hours a day, 7 days a week, to:
- Check your balance
- Select or change your Personal Identification Number (PIN)
- Review transaction history
- Ask questions about the card use
- Dispute a transaction posted to your card account
- Report lost or stolen card
- Change your phone number for deposit notification